Whether due to an unexpected breakdown or for vehicle transport, finding a reliable towing service is essential. Ensuring you can get your vehicle moved quickly to where it needs to be and without additional stress, a good provider can be worth their weight in gold.
However, with so many towing providers to choose from, knowing which ones are reliable and worth contacting relies on checking a few key things. To help you find the right fit no matter your towing needs, here is our expert roundup of what to look for in a towing service.
7 Tips For Choosing A Reliable Towing Service Provider
#1 – 24/7 Availability
Car troubles can happen at any time. To save you being stranded for hours, you’ll want to make sure that the towing company you choose is available 24/7. This will ensure that you can get help whenever you need it, whether it’s during the night, on a weekend or on a public holiday.
#2 – Response Time
Quick response times are crucial to both your safety and sanity if you’re suddenly stuck on the side of the road. Look for towing services that advertise fast response times and have a large fleet of vehicles that are ready to deploy to ensure prompt attendance.
#3 – Professionalism & Licensing
A reliable and professional towing service should be fully licensed and have expertly trained staff. Checking this is the case helps to ensure that your vehicle or other property is handled with care during the towing process and that you are protected should any issues arise. Reputable providers, such as Nationwide Group Towing, will typically publish information regarding this online, making it easier to confirm.
#4 – Towing Equipment & Roadside Assistance
Depending on what you need to be towed, different towing equipment or towing methods may be required. For example, towing heavy machinery vs a trailer or different types of vehicle can require a specific type of tow truck or equipment.
As such, you should always make sure the company you choose has the proper towing equipment for your towing needs. Additionally, selecting a provider that also offers roadside assistance can be very worthwhile. Unlike regular roadside assistance, as a combined service that also offers towing you’ll have all bases covered if any issues cannot be resolved on-site.
#5 – Pricing Transparency
Towing costs can vary quite a bit between providers, so it’s important to choose a towing company that offers competitive and transparent pricing with no hidden fees. A good provider should be upfront about their rates for various services, such as towing per kilometre, after-hours service and any additional charges for special vehicle handling.
It’s advisable to ask for a clear quote before agreeing to the service and where possible, compare this against one or two additional suppliers to check for fair pricing.
#6 – Customer Service & Reputation
How a towing company treats its customers is a reflection of its professionalism and reliability. A service provider that values excellent customer service will be responsive, courteous, and helpful from the moment you make the call until the job is completed.
The best towing providers will have plenty of positive reviews online. Look for reviews that highlight prompt attendance, genuine care, clear communication, pricing and expert vehicle handling.
#7 – Preferred Partnerships & Affiliations
Towing companies that work with major auto insurers or roadside assistance programs are more likely to be reliable and offer a higher standard of service. This indicates their position as trusted service providers and where towing is included under your insurance policy can also help to streamline the claims process.
Choosing the right towing service doesn’t need to be a complicated or stressful exercise. By simply following these tips you can feel confident in your choice of provider and their commitment to professional, reliable service. And while we hope you won’t need a tow anytime soon, it never hurts to be prepared.
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